FAQ

About our company

Skyline is a trademarked brand with its main office at 63 Avenue Lam Soon Industrial Building #09-22 Singapore 669569. Please contact us at 6219 5682 for further information. During checkout, you may see that payment is made to Dual Energi Pte Ltd. 

Exchanges & Returns

  • Not satisfied with your product? Let us help!
      
      • Customers are allowed to exchange their sunglasses at our head office within 7 working days. 
      • Items will be considered fit for return as long as they are in their original condition and with no scratches on the lenses. The management of Skylinevisual.com reserves the right to reject any item based on our discretion. 
      • How do I go about making the return?

        • Firstly, please kindly drop us an email through our contact us page. 
        • Inside your email, please include, your 

          Name:

          Order Number:
          Sunglasses Model Number (Found on the inside Left Arm):
          Contact Number:
          Date you will be dropping by to make the returns: 

    Order Issues

    • Am I able to change my order after I have placed it?

      • We regret to inform you that you are unable to change your order after you have placed it as we always pack items quickly upon confirmation so that you may receive your order in a timely manner.


    Defective/Wrong Items

    • What should I do if I have received a defective item?

      • Firstly, we would like to sincerely apologize if you have received a defective item and will do our best to have you receive the product you are satisfied with.
      • Please email us through our Contact Us page within 14 calendar days of receiving your order with:
        • Your order number
        • Name/Product Code of the defective item
        • Photograph and explanation of the defect
    • Our CS representative will be in touch with you shortly. Should the item be deemed defective, please kindly return the defective item complete with the original shoe box to our office address by a trackable mode of delivery. You will be given an online voucher as compensation.

    • What should I do if I have received a wrong item?

      • We sincerely apologize if you have received a wrong item.
      • Please email us through our Contact Us page within 14 calendar days of receiving your order with:
        • Your order number
        • Name/Product Code of the item you have ordered
        • Name/Product Code of the item you have received
        • A photograph of the wrong item that you have received
    • Our CS representative will be in touch with you shortly to follow up on the issue. 

    Payment Methods

    • What are the available modes of payment?

      • We accept – Visa, Mastercard and PayPal.
      • During checkout, you will be directed to the Paypal website, and see that payments will be made to our company, Dual Energi Pte Ltd. 

    Online Vouchers

    • How do I use my online vouchers?

      • At the checkout portion, you may key in your online voucher and the total payable amount will be updated once the credit voucher has been successfully applied.
      • Can an order be returned if an online voucher is used?

        • Yes an order can be returned if an online voucher is used.
        • Do I have to use my online voucher in a single transaction?

          • Yes, you will need to use the full amount in a single transaction. 

    Visiting our Head Office to try on sunglasses

    • Am I able to visit your head office if I would like to try on the sunglasses.

      • Yes you may! If you would like to visit us at our headoffice, please drop us an email through our Contact Us page ,call us at 6219 5682  to fix an appointment before you come.
      • Free parking at our head office at Lam Soon Industrial Building from Monday to Sunday! 

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